Información del trabajo

For our project we are looking for candidates with good customer orientation, IT software and hardware troubleshooting skills and a ︃︎︋︃︄︀︀︊︂︆︄︄︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎positive attitude that will join our existing IT Support Department.

Education/Experience:
- Bachelor’s degree in IT or experience in IT field
- Technical support or customer service experience is an advantage
- Technical proficiency of Microsoft Windows operating systems
- Preferred experience with TCP/IP Networking
- Good written and spoken English

Skills/Abilities:
- Strong interpersonal communication skills required.
- Ability to effectively communicate in a professional manner
- Pleasant and professional phone etiquette
- Organizational skills and ability to effectively prioritize work to meet the established SLA
- Ability to work with minimal supervision and ability to handle non-standard events

Job Description

Troubleshooting users’ IT equipment and software over the phone or by email and with remote control technologies.
Create and assign ︁︀︂︃︃︇︁︆︄tickets severity, properly prioritize work activities accordingly and collaborate with other on site support resources/companies to resolve IT issues.
Accurate documentation of all the above activities.
The work program is hybrid (office and from home) and is structured by shifts from 5:30 to 14:30, from 14:00 to 23:00 and from 09:00 to 18:00, Monday to Sunday except 1st of January and 25th of December (8 hours + 1 hour break) and you will work in a professional environment along with a great IT team.
The base salary depends on the level of knowledge and may vary between 600 and 900 euro/month plus the legal extra payment for working in weekends or national holidays.