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About Olala

Olala Homes is a tech-enabled real estate management and hospitality company with headquarters in Barcelona. We focus on managing over 400 short- and mid-term rental units across multiple countries in Europe, Asia, and the Middle East. Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of traveling with style. Since our beginning in, we’ve expanded our operations to 17 cities and are on our way to continue growing in different markets worldwide by offering travelers smart/digital and stylish accommodations and high-level service.

Your Role

We are looking for a Junior Receptionist to join our team and support front desk operations across two hotel locations. As a Junior Receptionist, you will provide friendly and attentive guest assistance while focusing on foundational hospitality tasks under close supervision. This entry-level role offers opportunities for professional growth and development within the organization. You will play an important role in delivering excellent guest service and supporting efficient hotel operations, with potential to grow and advance in your career.

Responsibilities

• Perform daily reception tasks under close supervision and guidance.  
• Make limited independent decisions; escalate complex issues to senior receptionists or management.  
• Welcome guests warmly, provide basic information about hotel services, amenities, and local attractions.  
• Assist with reservations, check-in/out procedures, and handle routine phone inquiries professionally.  
• Complete assigned tasks promptly and accurately.  
• Maintain cleanliness and organization of the front desk area.  
• Collaborate closely with hotel staff and senior receptionists to ensure smooth operations.  
• Learn and utilize hotel management software and administrative systems effectively.  
• Seek frequent guidance to manage guest interactions and operational procedures accurately.  
• Multilingual communication skills are considered an asset.  
• Learn from mistakes, viewing them as opportunities for professional growth.  
• Actively participate in training and development opportunities. 

Requirements

• Friendly personality and excellent customer service skills to warmly welcome guests and assist with basic inquiries.
• Ability to perform foundational front desk tasks accurately under supervision, including reservations and check-in/out procedures.
• Strong willingness to learn and develop proficiency in hotel management software and administrative systems.
• Good organizational skills and attention to maintaining cleanliness and orderliness at the reception area.
• Effective teamwork, collaboration with hotel staff, and openness to professional training and feedback.

The Junior Receptionist plays an important role in delivering excellent guest service and supporting efficient hotel operations, with opportunities to grow within the organization.

At Olala, we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.
Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.

We look forward to receiving your application!

For more information about Olala, visit www.olalahomes.com and to keep up to date with Olala group’ news, follow us on LinkedIn and Instagram!