Detalii loc de munca

Responsibilities:

• Expedite timely payment via phone, e-mail or collection letters, while meeting required daily quotas


• Must be able to produce a minimum of outbound calls of 40 per day


• Ability to problem solve and troubleshoot through client issues


• Strong decision making skills


• Must enter detailed notes into our ERP system


• Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary


• Maintain an account base through telephone contact or written correspondence


• Provide invoice copies and or statements to clients


• Perform reconciliation of misapplied payments to client


• Maintain accounts receivable past due balances at or below an acceptable level deemed by the Administration Manager


• Communicate internally with various departments to answer questions or discrepancies that clients may have


• Must be able to speak to account on your ageing to the Credit Control Supervisor


• Resolve customer disputes, negotiate repayment plans and perform detailed account reconciliations


• Refer delinquent accounts to third-party collections


• Other duties as required by management

Requirements:

• Minimum of 2 - 5 years' experience in commercial collections


• Fluent French speaking skills


• Advanced in English and easy to understand


• Ability to communicate quickly back and forth with clients


• Outstanding verbal and written communication skills


• Organisational skills and the ability to prioritise and multi-task required


• Strong ability to effectively collect, while maintaining good customer relationships necessary with current customers


• Ability to effectively manage time and handle high volume


• Excellent computer skills including the ability to learn new computer software quickly


• Intermediate level of Excel


• Must be detail oriented and have strong analytical skills


• High school diploma or equivalent is required


• Ability to multi-task and think critically


• Ability to disprove dispute with client without passing to a Superior


• Strong negotiation skills