HERTZ Reservations Support (Italian & English) , TELUS Digital

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Join our Reservations team in Bucharest for our client, HERTZ, one of the largest rent a car companies in the world!

The primary mission of the Reservations Support Agent is to handle all incoming customer calls / e-mails in line with company's quality standards, procedures and guidelines, working with and through others, building and maintaining relationships, in order to sell and promote reservations and client products.

What we expect:

-fluency in Italian and English, with appropriate market language knowledge (minimum B2 level)
-availability for a full-time or part-time position, in afternoon shifts covering: 16:00 - 00:00, Monday - Friday / 9:00 - 00:00 (Saturday - Sunday)
-technical skills: familiar with working on Internet and excellent keyboard skills, working knowledge of Microsoft Office programs
-customer service orientation, adhering to established guidelines and procedures
-excellent communication skills in written & spoken
-excellent problem solving skills and ability to prioritise
-ability to work in a fast-paced environment
-good team player skills, with ability to build and maintain strong relationships
-sales skills or orientation
-nice to have: previous experience in customer service or sales environment

Competencies to be used in this role:

-Relationship Management & Team Working
-Effective Communication
-Business & Customer Orientation
-Analysis & Decision Making
-Organisation & Resource Management
-Drive & initiative
-Professionalism & resilience
-Adaptable and flexible

Key responsibilities:

-receive incoming calls and e-mails from the market, whilst converting the maximum number of these calls and enquiries into sales
-promote products and services where appropriate to ensure that more and more customers are aware of and involved in the company' loyalty programmes
-track all reservations on-request and provide the customer with a timely and efficient response
-dealing with customer complaints in a professional manner to reinforce a positive image of the company
-achieve performance targets (sales, call-handling and quality)
-communicate all relevant customer feedback to facilitate on-going improvements in our service and prices and the continuous improvement of the Contact Centre
-work as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
-assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales

We offer:

- Stable job - permanent labor contracts
- Above average fixed salary, performance bonuses
- Monthly meal tickets
- Night shift & weekend hours extra-payment
- Public transportation & gym subscription reimbursement, after trial period
- Transportation vouchers for late shifts
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

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TELUS Digital

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Why TELUS Digital

TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions.

With team members in delivery centers across North and Central America, Europe and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

The company's solutions cover customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling all stages of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, and healthcare industries.

The company serves clients in over 50 languages. TELUS holds a ~63% interest in TELUS Digital with Baring Private Equity Asia and Competence Call Center management holding the remaining ~33% and ~3%, respectively. Learn more at:

No matter your position in our company, you will take part in shaping the future of customer care. If you choose Customer Care Support, you will master the skills of effective communication, problem solving, customer service, and strong cultural awareness.

You will have the opportunity to be part of something big and change lives through technology, amazing people and a strong brand like TELUS Digital.

Why work for TELUS Digital

Step up your career

At TELUS Digital, we offer more than just jobs - we offer careers. When you join us, you are taking an important step in your success journey. We are going to challenge you, invest in you, train you, and prepare you for the next level in your career.

Part of our philosophy is to promote from within. Over 70% of our managerial team started as front line customer service professionals. With more than 500 promotions since, TELUS Digital is the place to build a career.

Develop personally and professionally

We have designed and created programs that will help you on every step of your personal and professional development journey.

Positioning you for success at the very beginning of your career is critical. Through our internal training programs, we provide a foundation of learning that enhances your onboarding experience and provides the necessary building blocks to hit the ground running in your new job.

Work when it’s best for you

With our flexible schedule, you can work day or night, in four, six or eight hour shifts. Team members working at night can still take advantage of our fun and social environment with benefits such as free coffee, play and relax areas, a library, and much more. Plus, when your night shift is over, your taxi drive home is covered by the company.

Enjoy an inspiring workplace

Convenience is also something very important to us. Our offices are easily accessible via public transportation so you don’t waste precious time in traffic. You can come to work and go back home by subway or by one of the 12 different tram and bus lines available.

Located right next to the largest shopping mall in Romania, AFI Palace Cotroceni, our offices are only a few steps away from 300 stores, a cinema complex with 20 screens, over 30 restaurants, a hypermarket open daily until 1 ., a 2,000 sqm fitness club, two kids’ playgrounds, video games, laser Max, a roller coaster, the largest ice rink arena in Romania and the only adventure park in a shopping center!

Help leave the world better than you found it

Do you want to join an organization that gives back to the community and enables you to make a difference? TELUS Digital has award-winning Corporate Social Responsibility (CSR) programs, as we understand the relationship between the success of our company and the wellbeing of our community.

“We give where we live” - these five simple words embody our approach to CSR and volunteering. Our flagship global initiative is TELUS Days of Giving, an annual event where our team members join efforts to better the communities in which they live, work and serve. To date, more than 1,700 of our Romanian team members have volunteered overhours in local TELUS Days of Giving events, building homes, refurbishing daycare centers or constructing entire schools from the ground up.

Moreover, the TELUS Digital Romania Community Board allocates US$each year to projects focused on health, education and environment, having positively impacted the lives of more than 1,450 children and families in Romania so far.

Who is TELUS Digital?

TELUS Digital (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation.

With more thanteam members as well as delivery centers across North and Central America, Europe and Asia, TELUS Digital serves clients in +50 languages, partnering with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS Digital’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more thancitizens around the world and through its five TELUS Digital Community Boards that have provided $ million in funding to grassroots charitable organizations since 2015. Learn more at: .