Detalii loc de munca

Requirements

English – advanced level, verbal & written

Accurately enter data in ERP System on the order > contract > billing > payment lifecycle

Outstanding verbal and written communication skills and the ability to prioritize and multi-task

Responsible, well organized, thorough, proactive, ability to manage own time effectively

Ability to work as part of a team or alone

Data literacy: competence in finding, manipulating, managing, and interpreting data

Excellent knowledge of MSOffice applications

Strong ability to effectively collect, while maintaining good relationships with customers

Responsibilities

Create and maintain customer cards with their physical and financial details

Create contracts, amend existing contracts, perform quality check on contracts before activation

Create quotes and orders with relevant equipment/labour/services

Evaluate credit worthiness, establish deposit and autopay requirements

Perform recurring billing, sales order billing, service billing, adhere to specific customer billing needs

Liaise with Ops, Sales, Engineers, Finance, subcontractors etc for chasing backup documents

Distribute invoices through the agreed contractual methods (email, post, portal etc), ensure customer approvals are received and cash collected

Apply cash receipts, research and reconcile payments or unapplied cash receipts, work with AR/Finance on non-standard accounts

Process AR subledger transactions through the system: credits, reinvoices, refunds, buyouts, write offs, adjustments etc and ensure proper authorization

Expedite timely payment via phone, e-mail or collection letters, create plans for aging reduction and negotiate payment plans

Respond to client inquiries regarding AR status like invoicing, contracts, orders, past due accounts etc

Resolve customer disputes, determine root cause and work with the customer or internal business

owner to resolve the issue that is preventing payment

Perform timely execution of month end closing procedures

Evaluate and update billing AR and Finance processes and procedures

Device management (Audio; Visuals)

Meet department-standard metrics while maintaining high quality performance

Work in cooperation with AR, Finance, Sales, Operations and other departments to ensure quality customer service is provided

Creating FedEx labels to be sent to the client to return equipment

Notifying local offices of the cancellation process of the clients

Creating the orders in the system to reflect the return of equipment upon cancellation

Silencing the music for locations that are cancelling and forwarding information about silencing the music to relevant departments

Cancelling contracts