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Payroll Customer Support (Consultant)
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We are looking for a junior Payroll Customer Support Consultant to join our CS Team UCMS HR Solutions by AROBS.
If you're passionate about Payroll, know the basics, enjoy testing theories and love to communicate effectively with customers and product specialists, this is your time for a change!4
Part of the job description:
- Takes over, schedules for solving and resolves the requests received from clients at a qualitative level and within the terms provided in the contract or in the internal regulations of UCMS;
- Follows, together with the colleagues in the department the legal changes and establishes the necessary solutions for the application of the respective changes.
- Manages the change requests (from clients) and distributes them to the developers;
- Tests new versions of applications, brings improvements to existing applications and develops new modules and/or applications;
- Updates the application support manual;
- Collaborates with Sales department regarding all changes, modifications and other applications requests that come from the client;
- Elaborates and sends periodic information to the clients regarding the legal changes and improvements of the application;
- Maintains the database updated;
- Occasionally conducts training for users;
- Occasionally performs activities to implement applications;
- Occasionally performs consulting activities at the client's premises;
Criteria:
- English language – medium level;
- Knowledge of legislation in the field of personnel management and payroll as far as it affects the applications - advanced level and required;
- Knowledge of software applications in order to ensure the support - good to have;
- Studies:
- Basic: University Degree (preferably technical and/or economical studies);
- Specialized: not a must, but is an advantage;
- Training courses and knowledge regarding the tasks execution:
- MS-Office applications knowledge – text editing, spreadsheet (Word and Excel);
- Minimum knowledge of Microsoft SQL Server.
- Experience:
- Some experience in the same field, as Customer Support or Payroll Consultant is needed;
- Motivation for consulting, customer orientation and payroll knowledge, are important :);
- Skills:
- Written and spoken communication skills both with the client and the colleagues from the team;
- Capacity of analysis , planning and following until the end of a request or a legislative amendment;
- Team work;
- Resistance in case of short deadlines;
- Client orientation and focus on the best solutions;
- Pro-active attitude.
