Detalii loc de munca

What you will do:

• Act as a team member of the internal IT department of the group and provide 1st + 2nd level
  technical support


• Be the first point of contact for customers seeking technical assistance over the phone or email


• Perform remote troubleshooting through diagnostic techniques and pertinent questions


• Direct issues to the next level of support personnel


• Record events and problems and their resolution in logs


• Follow-up and update customer status and information


• Maintain a high degree of the internal customer service for all support queries and adhere to all
  service management principles


• Take ownership of user queries and be proactive when dealing with user issues


• Create tickets using the ticketing tool (Classic Desk)


• Identify and suggest possible improvements on procedures

Job requirements:

• Proficiency in German (mandatory) and English


• SAP administration basic knowledge


• Active Directory


• Windows7 / Windows 10 / Windows experience


• MS Office Package


• Basic Networking knowledge


• Network Monitoring tools (Nagios, Nexthink, etc.)


• BSc/BA in IT, Computer Science or relevant field.

What we offer:

• Shape the mobility of tomorrow


• Work on innovative and cutting-edge challenges and projects in the automotive industry with the perspective of implementing own ideas and solutions.


• A friendly and inspirational work atmosphere in a young team


• Competitive salary on the market


• Appealing benefits like meal tickets, health & life insurance, sport activities.