Job details

 This role is focused on Microsoft ecosystem and very important in the daily management and support of users, devices and application used within the organization.

• Work schedule: from 1 pm to 10 pm.

•  Responsabilities:

  • Working with ticketing system and managing tickets based on severity
  • Remote and onsite support (for the moment most of the support is performed remote due to CoVID)
  • Ensure network environment is functional for onsite office (basic knowledge or routing / patching cables)
  • Printer management and troubleshooting (network printing)
  • User and group management (AD and Office, including exchange and licensing)
  • Endpoint management via Intune: compliance and configuration policies (basic knowledge)
  • App management via Intune (basic knowledge)
  • Scripting: Powershell (basic knowledge)
  • Windows update and feature update: basic understanding and troubleshooting
  • Basic understanding of backup
  • Attention to details and proactive in testing new patches and software releases on test system before implementation to production
  • Weekly reporting activity
  • Creation of Kb articles and procedures (most common issue fixes for end user and/or administrators)

• Qualifications:
  3 years of experience in a similar role (Windows based support position)
  Working with ticketing system
  Basic knowledge of system hardware
  Basic Windows Server OS server patching / troubleshooting
  Basic AD management (hands on experience)
  Experience working with Microsoft 365 management (hands on working with: Users and Groups, Exchange, MS Teams, compliance, MDATP, etc)
  Basic knowledge of Azure environment
  Dynamics, Sharepoint, Onedrive management (hands on basic management)
  English fluent is a must
  Patience and professionalism in working with internal customer is a must.