BPO Project Management Officer , TELUS Digital

We are looking for a new Global PMO to join our growing team!

The Project Manager is responsible for the end-to-end accountability and management of projects and/or programs for business initiatives either internal or external to TELUS International. This includes planning and successful delivery of client launches/transitions and acts as the primary point of contact for the client during all phases of the transition.

The Project Manager develops and implements the detailed project plan for the assigned projects to ensure client, both internal and external, commitments are achieved within the business objectives of the company and to ensure the quality of the project is completed on time, in scope and on budget. The Project Manager will manage 1 to 5 projects at time-varying in size and complexity.

Main responsibilities:

define project scope and deliverables, consistently adhering to predefined quality measurements to meet business needs and direction

apply strong project management techniques and skills to ensure a successful transition

apply strong leadership skills to remove obstacles and resolve conflicts

document project processes and progress before, during and after the project (pre-implementation, implementation and post-implementation)

create a Project Plan and High-Level Timeline that details the tasks, resources and time it will take to deliver a project based on the requirements gathered

build and lead a project team that will deliver the project on time, in scope and within budget

coordinate the actions of the TELUS International project team assembled (including the client project team), to achieve the goal at the least possible expense and within the time frame established including resources from (but not limited to) the following teams: IT, Operations, HR, WFM, Site Management and Finance

coordinate closely with the client for any ongoing issues/concerns on billing, training, operations, technical and quality and ensures these are taken into account or incorporated into any plan revisions

work closely with members of the project team or any other units involved to ensure timely implementation and execution of changes.

Key factors:

Med-complexity multi-site launches

Single-Site launches

Global structure alignment

Medium level change management

Existing LOB growth

New or existing technology

Requirements and qualifications:

3-5 years of proven Project Management experience/ new Business Development experience

5 years of experience managing programs in the call center industry (. Operations Management, Training Management, etc.)

schedule flexibility

leadership and teamwork skills

analytical skills

proven ability to solve problems creatively

proven ability to complete projects according to outlined scope, budget, and timeline

strong interpersonal skills with ability to interact at all levels with clients, vendors & internal teams

excellent communication and presentation skills, as well as organizational and time management skills

demonstrated creative and innovative thinker

strong organizational, analytical and logical skills

must be flexible but at the same time, very focused and committed

ability to deal with conflict

Knowledge:

English - minimum B2 level required in oral and written

Microsoft Project - Basic - required

Google Suite, Microsoft Office, especially Word and PowerPoint - required

Advanced knowledge on project management methodologies, tools, principles and practices and in the coordination and creation of project teams - required

Strong business process knowledge - required

Studies & experience:

Bachelor’s Degree in Engineering / Statistics / Information Technology / Management or other relevant fields (or at least 3+ on these or related fields) - desirable

BBA or Engineering degree plus a MBA - desirable

Project Management Professional Certification - desirable

Green Belt Six Sigma Certification - desirable

We offer:

Stable job - permanent labor contracts
Monthly meal tickets
Private medical insurance coverage
International career - paid training and international career opportunities
Multilingual exposure - improve your spoken and written language skills
Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

It’s different here! Check out our Facebook page!

TELUS Digital

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Why TELUS Digital

TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions.

With team members in delivery centers across North and Central America, Europe and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

The company's solutions cover customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling all stages of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, and healthcare industries.

The company serves clients in over 50 languages. TELUS holds a ~63% interest in TELUS Digital with Baring Private Equity Asia and Competence Call Center management holding the remaining ~33% and ~3%, respectively. Learn more at:

No matter your position in our company, you will take part in shaping the future of customer care. If you choose Customer Care Support, you will master the skills of effective communication, problem solving, customer service, and strong cultural awareness.

You will have the opportunity to be part of something big and change lives through technology, amazing people and a strong brand like TELUS Digital.

Why work for TELUS Digital

Step up your career

At TELUS Digital, we offer more than just jobs - we offer careers. When you join us, you are taking an important step in your success journey. We are going to challenge you, invest in you, train you, and prepare you for the next level in your career.

Part of our philosophy is to promote from within. Over 70% of our managerial team started as front line customer service professionals. With more than 500 promotions since, TELUS Digital is the place to build a career.

Develop personally and professionally

We have designed and created programs that will help you on every step of your personal and professional development journey.

Positioning you for success at the very beginning of your career is critical. Through our internal training programs, we provide a foundation of learning that enhances your onboarding experience and provides the necessary building blocks to hit the ground running in your new job.

Work when it’s best for you

With our flexible schedule, you can work day or night, in four, six or eight hour shifts. Team members working at night can still take advantage of our fun and social environment with benefits such as free coffee, play and relax areas, a library, and much more. Plus, when your night shift is over, your taxi drive home is covered by the company.

Enjoy an inspiring workplace

Convenience is also something very important to us. Our offices are easily accessible via public transportation so you don’t waste precious time in traffic. You can come to work and go back home by subway or by one of the 12 different tram and bus lines available.

Located right next to the largest shopping mall in Romania, AFI Palace Cotroceni, our offices are only a few steps away from 300 stores, a cinema complex with 20 screens, over 30 restaurants, a hypermarket open daily until 1 ., a 2,000 sqm fitness club, two kids’ playgrounds, video games, laser Max, a roller coaster, the largest ice rink arena in Romania and the only adventure park in a shopping center!

Help leave the world better than you found it

Do you want to join an organization that gives back to the community and enables you to make a difference? TELUS Digital has award-winning Corporate Social Responsibility (CSR) programs, as we understand the relationship between the success of our company and the wellbeing of our community.

“We give where we live” - these five simple words embody our approach to CSR and volunteering. Our flagship global initiative is TELUS Days of Giving, an annual event where our team members join efforts to better the communities in which they live, work and serve. To date, more than 1,700 of our Romanian team members have volunteered overhours in local TELUS Days of Giving events, building homes, refurbishing daycare centers or constructing entire schools from the ground up.

Moreover, the TELUS Digital Romania Community Board allocates US$each year to projects focused on health, education and environment, having positively impacted the lives of more than 1,450 children and families in Romania so far.

Who is TELUS Digital?

TELUS Digital (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation.

With more thanteam members as well as delivery centers across North and Central America, Europe and Asia, TELUS Digital serves clients in +50 languages, partnering with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS Digital’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more thancitizens around the world and through its five TELUS Digital Community Boards that have provided $ million in funding to grassroots charitable organizations since 2015. Learn more at: .