Información del trabajo

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Suntem in cautarea unui Customer Analyst Specialist dedicat, atent si perseverent, care sa coordoneze in mod eficient abordarea perfecta a ciclului de comenzi pentru a minimiza toate discrepantele fluxului Order to Cash.

O zi obisnuita ar decurge astfel...

Rezolvi toate exceptiile in procesarea comenzilor si toate comenzile blocate prin interactiunea cu functiunile implicate (NBS, Sales, Master Data, Contabilitate) si cu clientul

Lucrezi la alinierea informatiilor despre materiale/produse cu client pentru a putea inregistra comanda fara erori.

Contactezi clientul, atunci când este necesar, pentru a propune actiuni de corectie/rezolvare/atenuare atunci cand nu este stoc suficient pentru comanda

Gestionezi problemele de alocare stocuri

Rezolvi problemele de creare a documentelor de livrare in colaborare cu celelalte functiuni (Order fulfilment, Logistica, NBS)

Contacteazi clientul si propui solutii in cazul unor probleme de transport referitoare la optimizarea incarcarii, planificarea programarii/zi livrare si intârzierea livrarii

Contacteazi clientul si propui actiuni/rezolutii in caz de probleme logistice (Warehouse) referitoare la Capacitatea depozitului si / sau Pick & Pack si probleme de incarcare

Colaborezi cu dept contabilitate/facturare in rezolvarea problemelor de facturare care necesita un contact cu clientul

Esti contactul principal pentru client pentru toate retururile si refuzurile

Esti implicat in gestionarea, monitorizarea si coordonarea distrugerii marfurilor - când este necesar, cu logistica si furnizorii terti

Oferi o vizibilitate 360 cu privire la starea comenzilor catre clienti si catre echipele interne

Asigurai monitorizarea regulata a comenzilor deschise conform procedurilor de operare

Optimizezi comenzile din perspectiva eficientei logistice (camion intreg, palet intreg etc)

Cum poti avea succes?

Daca esti pasionat de ceea ce faci, pui mereu clientul pe primul loc si te simti confortabil sa lucrezi cu un brand renumit, atunci ai toate atributele necesare pentru a avea succes. In plus, trebuie sa fii empatic, proactiv, atent la detalii si sa ai capacitatea de a te adapta rapid la schimbari.

Cunostinte si abilitati profesionale:
Minim 2 ani de experienta profesionala in domeniul Customer Support
Proactivitatea si dorinta de invatare
Orientat catre client
Buna cunoastere a pachetului MS Office
Atentie deosebita acordata detaliilor
Limba engleza conversationala (managerul este strain)

Ce mai astepti?
Daca esti interesat de aceasta oportunitate si iti doresti sa faci parte din familia Nestlé, asteptam aplicatia ta!

Mentionam ca vor fi contactati doar candidatii potriviti.

Entrevista en línea

Please describe briefly what has motivated you to apply for this role?

What is the minimum salary you would accept to join us? (Lei Neto)

Have you participated in other selection processes at Nestlé? If yes, please tell which ones.

Nestlé

4.48

Within Nestlé, the world's largest food and beverage company, we are driven by a simple and well-defined goal: we want to improve the quality of life and contribute to a healthier future. That is why our values are based on respect:for ours, for others, for diversity, and not least for the future.

With ambition and a wish to exceed your limits, you will have access to a multitude ofopportunities - but the real achievement comes from the opportunities you create yourself - through the thoughts, passion and skills you will show. Nestlé supports the development of each employee,focusing on individual responsibility and autonomy, ensuring an environment leading to long-term aspirations and ambitions: an accelerated peace of work, a culture based on teamwork and a particular importance given to the work-life balance.

In Romania, Nestlé is one of the most important players in the food and beverage market, with the portfolio comprising a wide range of products from various categories to meet consumer demand:

Drinks (Nescafé, Nesquik);
Sweets (JOE, Nesquik, Kit Kat, Lion, After Eight, Smarties);
Culinary products (Maggi);
Children's Food (Nestlé Infant Nutrition);
Breakfast bars and cereals (Nestlé Fitness, Musli, Nesquik, Chocapic, etc.);
Feed (Purina);
Luxury Division - Nespresso;
Nestlé Professional "out of home" solutions division.

At Nestlé you will meet extraordinary people at every stage of your care and have the chance to evolve, learning the secrets of the most skilled minds in the entire organization. Our global organizational environment ensures a wide spectrum of experiences and perspectivesin a wide range of professions.

In addition, your experience can cover several brands, various business categories or even multiple countries due to the fact that Nestlé is not only represented by the products and services it offers, but also by the people who see their success.

Before applying for this position, we invite you to go to Nestlé Romania's Careers websiteto leave more about the work environment within the company, and to inform you about how Nestlé processes your personal data.

Given the large number of applications, leave notes that only selected candidates will be contacts.