Détails du poste

CUSTOMER SERVICE REPRESENTATIVE

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Responsabilities


• Create, centralize, manage and develop the database with actual and potential clients;


• Distribution of leads;


• Maintains contact with clients in order to provide the necessary information;


• Records and resolves customer complaints. Find alternative solutions for resolving customer complaints.


• Schedule clients to sign the sale of apartments;


• Analyzes Sales and Marketing data;


• Analyze monthly sales and revenues and variations in marketing versus budget expenses;


• Analyzing sales and marketing performance from a financial point of view;


• Provides support to the Sales Director in preparing reports;


• Prepares monthly sales reports on apartments for each agent;


• Prepares a monthly report on the prices of competition products;


• Elaborates product promotion sheets (together with the Sales Director and Marketiung Dept.);


• Presentation of data in diagrams, graphs, tables.


  


Requirements


- information management capacity, database design;


- excel - advanced level;


- business intelligence, data extraction or statistics;


- capacity developed for analysis and synthesis;


- person with initiative, proactive, open minded, self-taught;


- higher education and experience of at least three years in a similar position;


- very good knowledge of the MS Office package;


- English language skills - advanced level.

Morad Group, reprezintă un grup de organizaţii independente care se susțin reciproc, formând o forță semnificativă în domeniile în care îşi desfăşoară activitatea.
Grupul a intrat pe piaţă cu renumitul brand Mandy Foods, extinzând apoi în timp activitățile companiilor private din cadrul său către patru noi zone strategice: dezvoltare imobiliară, construcții, industria hotelieră şi industria alimentară.
Astfel, pe lângă Mandy Foods International, au luat naștere nume de marcă: Onix Residence (proiect rezidential in nordul Bucureştiului, in derulare, peste 2000 apartamente), Soho (cu proiectul Onix Residence – proiect rezidențial cu peste 400 de apartamente, în Bucureşti, finalizat inStein (SaphirStein Residence) şi nu în ultimul rând Phoenicia Comfort Hotel, confirmând treptat dorinţa şi puterea grupului de a urmări o traiectorie ascendentă către o dezvoltare durabilă.

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