Dettaglio lavoro

Customer Support Agent

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Stipendio riservato

Junior (0-2 anni), Media esperienza (2-5 anni), Senior (5-10 anni)

București

Tempo pieno; 1 posto vacante

Titanium Technologies

4.00

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Inglese (avanzato)

Customer support agents deal with online casino players via chat and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service.

Responsibilities in Support:

Provides excellent customer service assistance to online casino clients via chat and email.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Able to handle stressful situations

Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern.

Able to work on shifting schedules (morning, mid and night shifts)

Able to work as part of a team

Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month based on the Service Level Agreement (SLA)

Communicates with management about errors with system/website issues.

Performs other duties as assigned.

Will be directly reporting to the Team Leader.

Responsibilities in Outbound activities:

Outbound customer engagement in order to drive high customer satisfaction and incremented revenue.

Following up with customers in their welcome journeys with the goal to increase overall life time value.

While using live chat as the main tool, proactively initiate customer engagements with the objective to increase the overall average deposit value (upsell).

Professional requirements:

Professional use of the English language

Great communication skills, flexible and reliable

Good computer skills and multitasking abilities

Titanium Technologies

4.00

We’re a team of 100+ professionals working together to create the next generation of custom solutions for e-commerce businesses worldwide.

Titanium Technologies is a leading international marketing and tech enterprise, undertaking some of the most innovative projects in our industry.

Visit us at to find out more about our company and current projects.

In an ever-more competitive market, Titanium Technologies manages to stand out through:

Professionalism:
Being professional implies two aspects that we equally cherish: well-established expertise in the IT field and strong work ethics. While the latter is a requirement we seek in all employees, the first is not a prerequisite. For this purpose, we constantly organize training sessions for our employees, thus helping them achieve the specialization level they require.

Innovation:
The IT field is known for its openness towards change and we would not have it any other way! We challenge the impossible on a daily basis and we thrive on the fulfillment of handling the most difficult of tasks. This only encourages us to become better.

Transparency:
When our clients have questions, we have answers. It’s our duty and responsibility to keep the workflow as transparent as possible so that our partners know we put trust above everything else.

Teamwork:
At Titanium Technologies, we want all our employees to learn and grow. This personal growth can only lead to great teamwork, which we put above competitiveness. Any task that cannot be accomplished individually will surely find its solution when we put our heads together.

As an employer, we stand out through our welcoming work environment. It is in our policy to help one another and to promote those who distinguish themselves through dedication, effort, and results. Take a look at our photo gallery to get a better grasp of the look and feel of a usual workday at Titanium Technologies.