CRM Team Leader , Titanium Technologies

Limbi vorbite

Engleză (avansat)

General Responsibilities:

Collaborate with the Product, Development, Marketing, and cross-functional teams to execute our player communication strategy utilizing 3rd party CRM tools; Optimove, Marketing cloud of Sales Force (Exact Target) and internally developed tools.

Responsible for the backend configuration and management of CRM campaigns utilizing all available tools.

Responsible for the segmentation, automation, and maintenance of player journeys.

Q&A of all player communication including; email, SMS, browser push notifications and onsite pop-ups.

Create weekly/monthly reports on team performance and task management.

Monitor all CRM development projects, test them and provide feedback when needed.

Communications effectiveness – Analyse player communication penetration in terms of response rates.

Develop and maintain reports to monitor the above per brand/channel and circulate to business stakeholders

Manage each individual team members to understand their projects, status updates, challenges, etc. to ensure successful execution in a timely manner.

Assess team resources and load balance against campaigns.

Provide technical guidance, expertise, and best practices to team members.

Requirements:

Mandatory - previous experience in the IGaming industry;

3+ years of experience in a leading position of a CRM team;

Fluent in English;

Previous experience operating with CRM Tools – Optimove, Sales Force or similar;

Highly creative and imaginative;

Goal orientated and highly functional in a team;

Autonomous & Flexible.

Titanium Technologies

4.00

We’re a team of 100+ professionals working together to create the next generation of custom solutions for e-commerce businesses worldwide.

Titanium Technologies is a leading international marketing and tech enterprise, undertaking some of the most innovative projects in our industry.

Visit us at to find out more about our company and current projects.

In an ever-more competitive market, Titanium Technologies manages to stand out through:

Professionalism:
Being professional implies two aspects that we equally cherish: well-established expertise in the IT field and strong work ethics. While the latter is a requirement we seek in all employees, the first is not a prerequisite. For this purpose, we constantly organize training sessions for our employees, thus helping them achieve the specialization level they require.

Innovation:
The IT field is known for its openness towards change and we would not have it any other way! We challenge the impossible on a daily basis and we thrive on the fulfillment of handling the most difficult of tasks. This only encourages us to become better.

Transparency:
When our clients have questions, we have answers. It’s our duty and responsibility to keep the workflow as transparent as possible so that our partners know we put trust above everything else.

Teamwork:
At Titanium Technologies, we want all our employees to learn and grow. This personal growth can only lead to great teamwork, which we put above competitiveness. Any task that cannot be accomplished individually will surely find its solution when we put our heads together.

As an employer, we stand out through our welcoming work environment. It is in our policy to help one another and to promote those who distinguish themselves through dedication, effort, and results. Take a look at our photo gallery to get a better grasp of the look and feel of a usual workday at Titanium Technologies.

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CRM Team Leader

Titanium Technologies

Limbi vorbite

Titanium Technologies

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Specialist CRM

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