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About Olala

Olala Homes is a tech-enabled real estate management and hospitality company with headquarters in Barcelona. We focus on managing over 400 short- and mid-term rental units across multiple countries in Europe, Asia, and the Middle East. Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of traveling with style. Since our beginning in, we’ve expanded our operations to 17 cities and are on our way to continue growing in different markets worldwide by offering travelers smart/digital and stylish accommodations and high-level service.

Your Role

We are looking for a Hotel Coordinator to join our team and help ensure the smooth operation of two hotel properties. As a Hotel Coordinator, you will oversee daily team activities, ensuring operational efficiency and maintaining high-quality standards. You will be responsible for managing teams, making effective decisions, and ensuring that departmental objectives are met. This role requires a proactive individual with strong people management skills, a commitment to operational excellence, and a passion for delivering outstanding hospitality standards.

Responsibilities

• Manage daily team activities independently, ensuring tasks align with departmental goals.
• Make operational decisions within the scope of team responsibilities, escalating complex matters to higher management.
• Ensure team alignment with departmental objectives and organizational standards.
• Provide direct coaching and mentorship to team members.
• Conduct regular training to ensure team proficiency and skill development.
• Support team members' professional growth by identifying development opportunities and offering constructive feedback.
• Demonstrate strong knowledge of team functions, hospitality standards, and industry practices.
• Apply advanced problem-solving skills to address team challenges and streamline processes.
• Stay updated on new techniques and tools beneficial to team performance.
• Be responsible for the team's performance, productivity, and quality of outputs.
• Ensure that team objectives are consistently met within deadlines and established quality standards.
• Monitor team performance metrics and implement necessary improvements.
• Lead and motivate a team, managing task delegation and workload distribution effectively.
• Conduct regular performance reviews and provide ongoing feedback to team members.
• Resolve conflicts promptly, fostering a positive, collaborative team environment.
• Assist in recruiting and onboarding new team members.
• Develop and maintain team schedules to ensure operational efficiency and adequate staffing coverage.
• Engage team members actively, maintaining high morale and productivity.

Requirements

• Associate or Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum of 2-3 years’ experience in hospitality or team coordination roles.
• Proven experience in training, mentoring, and managing small-to-medium-sized teams.
• Strong organizational, communication, and interpersonal skills.
• Ability to make independent operational decisions and address team challenges proactively.
• Availability to work in a rotating shift

At Olala, we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.
Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.

We look forward to receiving your application!

For more information about Olala, visit www.olalahomes.com and to keep up to date with Olala group’ news, follow us on LinkedIn and Instagram!