L1 Technical Support , Deltatel

We are searching for dedicated and customer-focused L1 Technical Support to join our telecom support team. The candidate will be responsible for providing first-line technical and customer support to telecom clients. You will assist with troubleshooting, issue resolution, ticketing and general inquiries related to telecom services.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, or chat.

Provide basic troubleshooting for telecom services, including mobile, internet, and broadband issues.

Assist customers with activating, deactivating, or modifying services and plans.

Identify and resolve technical issues related to connectivity, service interruptions, and device malfunctions.

Perform diagnostic tests on customer accounts to determine service issues.

Escalate unresolved issues to Level 2 or technical teams as necessary.

Assist with basic troubleshooting.

Work closely with the technical support team and higher-level support to ensure customer issues are resolved effectively.

Qualifications:

Education: High school diploma or equivalent; additional technical certifications or coursework in telecommunications is a plus.

Experience: 1-2 years of experience in customer support, preferably within the telecom industry (Optional)

Basic understanding of telecom products and services, including mobile, internet, and broadband.

Familiarity with troubleshooting common network and connectivity issues.

Excellent verbal and written communication skills.

Multilingual abilities English B2 or French B2.

Shift work may be required, including weekends and holidays 24/7

Ability to work remotely or in-office, depending on the company's policies.

Beneficii acordate

Financiar

Medical

Dezvoltare

Condiții de lucru

Timp liber

Deltatel

4.23

Raspunde rapid

DELTATEL is a company specialized in providing services that enable operators, large companies and public institutions to offer voice, data and video communication solutions to end users.

In the last few years DELTATEL has also become an equipment supplier, becoming a partner of several companies such as Juniper, Cambridge BNL, Fusan, Syneto, etc thus moving to a new stage in its development, offering turn-key solutions which include equipment and services.

The goal of each project carried out by DELTATEL is to obtain the highest degree of satisfaction, both in terms of business needs and in terms of human interaction and collaboration between employees.
Our IoT Business unit increased a lot its international exposure therefore we are eager to welcome new talented colleagues in our Team.

As per our “ Company for next generations” initiative, we are introducing a new business line of “distribution network” for IoT cutting-edge products and solutions. and currently we are building a new team with great people who will design, build, and lead this business line into the future.