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Manager de proiect senior Workday

Salariu confidențial
Salarii pe poziții similare:1195 - 1325 EUR/luna
Job remote
Full time; 1 post
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We are searching for a Workday Senior Project Manager to manage large and complex business transformational projects across various technologies, processes and departments. The projects will be multi-disciplined (IT Generalist, ITSM, Change Management) and will deliver a diverse output of requirements.︉︇︄︍︈︋︋️︂︆︄︃︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎

The Senior Project Manager will translate business vision and strategy into real requirements and work effectively with stakeholders to deliver change.

The role has flexible working hours, expected to work US Time Zone (Eastern) and may be required to change time zones occasionally as projects dictate.



Key Responsibilities and Accountabilities:



  • Lead projects from inception to close, with superb planning and communication skills to establish timelines, prioritize work, and manage expectations.

  • Facilitate discussion, decision making and conflict resolution. Excellent stakeholder management skills with the ability to influence up to C-level.

  • Ensure effective and clear communication of projects and developments in progress.

  • Create and centralize documentation required to direct the delivery of the projects (process mapping, requirements, proposal documents, etc). Ensure appropriate approval and project phase management.

  • Analyze key processes in search of strategies that generate the improvement of processes.

  • Facilitate productive discussions to establish requirements and consider design alternatives with multi-functional teams.

  • Write, approve and prioritize user stories and clearly document requirements with a solid business understanding and strong attention to detail.

  • Guide delivery team to execute on defined requirements, remove blocking issues from day-to-day operations of the team, and identify and communicate risks.

  • Comfortable presenting to internal stakeholders (peer and executives) on project strategy, deliverables and outputs.

  • Ensure detailed handover of responsibilities to deliver teams for implementation and transfer of projects to BAU.



Competencies and Professional Background:



  • Educational Background: Bachelor’s degree in Information Technology, Business, or a related field.

  • Work Experience: 5+ years of experience in a project management role.

  • Experience in Change Management & Organizational Change is desirable.

  • ITIL experience is desirable.

  • Experience of implementing system and process change to a large employee base.

  • Ability to lead others (non-direct reports) to meet project objectives, overcome issues and meet deadlines.

  • Proficiency with tools such as MS Project, MS Visio, JIRA, Confluence and Power BI.

  • Problem-solving skills and abilities to analyze quantitatively, scope technical requirements, and effectively prioritize program deliverable.

  • Strong documentation skills to collaborate across local and global teams.

  • Excellent disposition for teamwork.

  • Fluency in English.

  • Analysis capacity, Learning Capacity and Service Attitude.

  • Assertive, verbal and written communication skills.



Beneficii acordate

Medical
Dezvoltare
Condiții de lucru
Timp liber
Financiar
Angajeaza Premium Talent



Teleperformance, is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

We have interaction experts across nearly 88 countries, speaking 265 languages and dialects to better serve you.

Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,200 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecommunication operators, gaming, tourism and others).


Teleperformance Romania Awards & Recognition:

Best Large Call Center of the Year - 2016

Best Large Call Center Manager - 2016

Best Contact Center Team Manager - 2017

GREAT PLACE TO WORK certification& 2023

Teleperformance Romania is certified as being a Great Place to Work. This distinction reflects the synergy that TP employees have with the company, so this achievement is for everyone in the TPRO TEAM. 


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